Building on its ongoing commitment to staying closely connected with its customers, and bringing its \u201cOrange is Here\u201d slogan to life, while reaffirming its continued journey towards excellence, Orange Jordan kicked off \u201cMy Customer, My Boss\u201d on Tuesday, 6th October, for the second consecutive year, coinciding with the celebration of Global Customer Experience Day 2026. The initiative brought together the CEO of Orange Jordan, Eng. Philippe Mansour, members of the Executive Committee, and more than 1,300 employees from across the company\u2019s various units, who took part in field visits across the Kingdom to meet customers. This reflects the company\u2019s position as the true responsible digital leader, as well as its focus on delivering on its promises to customers and turning them into meaningful action.
During the field visits, teams of leaders and employees, divided into more than 230 groups, connected with over 10,000 customers across the Kingdom in the field, by meeting them where they are, listening to their needs and expectations, and working to translate these insights into practical steps that contribute to enhancing their experience.
Commenting on the initiative, the CEO of Orange Jordan, Eng. Philippe Mansour, said: \u201cToday, our employees left their desks to meet our customers in the whole Kingdom, where they live and work. Customer Intimacy is a core ambition of our Trust the Future strategy and is at the heart of how Orange works every day. As always, every feedback will be analyzed, and worked on, to ensure that we always exceed our customers\u2019 expectations.\u201d
The \u201cMy Customer, My Boss\u201d initiative puts the customer voice at the core of Orange Jordan\u2019s development process, with insights gathered through direct interactions helping teams identify opportunities for improvement and shape services and experiences that better respond to customers\u2019 expectations. It also enables teams and leaders to gain a closer understanding of customers\u2019 realities and experiences, strengthening their ability to turn customer feedback into meaningful improvements. At the regional level, the initiative is part of a strategic approach across Orange Middle East and Africa (OMEA) and is being implemented in 17 countries, with the aim of fostering a culture of listening to customers and engaging leaders and employees in gaining a closer understanding of their experiences.
This second edition builds on the momentum of the first. Insights gathered in 2025 led to several key improvements over the past year, including the launch of \u201cMa\u2019ak lines\u201d, the company\u2019s new mobile portfolio offering free 5G service, along with a simpler refill journey, faster fiber installation, and new services and features on the Orange Money wallet.
To learn more, please visit our website: www.orange.jo<\/p>\n","protected":false},"excerpt":{"rendered":"
Building on its ongoing commitment to staying closely connected with its customers, and bringing its \u201cOrange is Here\u201d slogan to life, while reaffirming its continued journey towards excellence, Orange Jordan kicked off \u201cMy Customer, My Boss\u201d on Tuesday, 6th October, for the second consecutive year, coinciding with the celebration of Global Customer Experience Day 2026. […]<\/p>\n","protected":false},"author":4,"featured_media":90549,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[132],"tags":[],"class_list":["post-90548","post","type-post","status-publish","format-standard","has-post-thumbnail","category-132"],"_links":{"self":[{"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/posts\/90548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/telescopejo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=90548"}],"version-history":[{"count":1,"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/posts\/90548\/revisions"}],"predecessor-version":[{"id":90550,"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/posts\/90548\/revisions\/90550"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/telescopejo.com\/index.php?rest_route=\/wp\/v2\/media\/90549"}],"wp:attachment":[{"href":"https:\/\/telescopejo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=90548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telescopejo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=90548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telescopejo.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=90548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}